Payment

  1. The price of a game is stated on the Website under the booking section. All fees are inclusive of VAT unless otherwise stated and, unless otherwise agreed in writing, we may vary the fees upon giving you 30 days’ notice.
  2. Price and payment details will be confirmed during the booking process prior to payment and on your booking confirmation. Your chosen payment method will be charged as indicated during the booking and payment process.
  3. The price is set according to the number of people within the same booking (maximum 5 persons) and by timing.
  4. 4. Payment can only be made by card, online or in person at our business premises, as well as by cash in person at our business premises unless otherwise agreed in writing by emailing us at info@mazer.zone .
  5. When requested in writing, we also accept payments via bank transfer. In this event, we shall send you an invoice along with the payment link and your booking confirmation. The invoiced price of our games, merchandise or services shall be paid for in full prior to the experience.
  6. We accept the following methods of payment on the Website: Visa Debit and Credit Card; Master Card Debit and Credit Card and American Express.
  7. The only language available for the conclusion of a contract online is English.
  8. This is a live event game. Only person(s) who are at least 16 years of age are permitted to book a Game. Each team in the booking must have at least 1 adult that is aged 16 or above. It is the responsibility of the adults (aged 16 or above) of the team to look after any team players that are aged below 16.
  9. Once a booking has been confirmed, these Terms and Conditions apply. Regarding cancellations and refunds, please see the Cancellations and Rescheduling section below.
  10. Any purchase on the Website is only valid when processed by the company. You shall receive a confirmation once your booking is processed.
  11. Your booking is only confirmed once we have received full payment and we have sent you a booking confirmation email.
  12. Upon receipt of our booking confirmation email, if you believe that any information is incorrect, you must advise us immediately as any changes you wish to make to your booking later may not be possible.
  13. Bookings may not be transferred without authorisation nor resold for commercial purposes or at a premium. Admission will be refused to anyone other than persons named on the booking.
  14. If you wish to transfer your booking(s) into someone else’s name, you must contact the company either by email or telephone at least two hours prior to the start of the game.
  15. Bookings cannot be resold for commercial gain or profit by anyone other than the company or our authorised sub-agents. Any booking that is discovered to have breached this condition will be voided without refund and the holder may be refused entry, or ordered to leave the venue.
  16. We reserve the right to cancel bookings which we reasonably suspect to have been made fraudulently. If this is the case, you will be notified by email and no refund will be offered.
  17. You are entirely responsible for entering your details correctly on the Online Booking Form.
  18. Our prices and promotions shown on the Website are subject to change without notice.
  19. By booking your experience and making a purchase on the Website, you agree that you have permission from the cardholder.
  20. 20. We are not a wheelchair accessible venue and our games include visual and auditory elements. If there are any players who have mobility or accessibility issues, please make their identity known to us at the time of booking by contacting our team at info@mazer.zone . We use reasonable endeavours to ensure that every effort is made to make the experience as enjoyable as possible for all concerned.
  21. 21. We may contact you with offers and promotions via the email address that you provided for your booking. You can be removed from our mailing list at any time by contacting us at info@mazer.zone .