Cancellation and rescheduling

  1. Should you need to cancel or reschedule your booking for any reason, please contact us with your request at info@mazer.zone .
  2. Our policies are as follows:
    a) Other than in accordance with (b), there will be no refunds offered for cancellations.
    b) You may reschedule your booking if you give us more than 48 hours’ notice. There are no fees for rescheduling. If you need to reschedule within the 48 hour window, you will be charged a £25 rescheduling fee.
    c) You may not cancel or reschedule a game booked less than 48 hours before or upon less than 48 hours’ notice. A full refund will be issued for cancellations up to 14 days prior to a game only if the game is scheduled at an “off-peak” period. Games scheduled at peak periods can only be rescheduled if rescheduling is possible (without charge) and will not be refunded.
    d) Any cancellations made less than 14 days prior to a game are considered short notice and no refund will be possible.
  3. Please note that we will not issue refunds in the event of travel disruptions, misreading the date / time of a booking or team members dropping out but we will use reasonable endeavours to help you reschedule if possible.
  4. Each refund or reschedule request will be reviewed on a case-by-case basis. If you need to cancel / reschedule a booking please contact us via info@mazer.zone quoting your booking reference number and specifying the date you want to reschedule for as well as the reason you wish to reschedule / cancel.
  5. Should we need to cancel or reschedule your booking, we will notify you of this change as soon as possible. In such an event, we will either reschedule your booking to a mutually agreeable date, or we can offer a voucher to cover the cost of the booking. This voucher can then be used to book a game in the future with us. Although we will use reasonable endeavours to contact you, we cannot guarantee that we will be able to reach you in such a situation. Therefore, it is your responsibility to ascertain whether your booking has been cancelled.